Support and Training

Geneva Software LLC, a Redhawk Company, provides IT service management, Tier 1–3 help desk support, professional and enterprise services, training, curriculum development, and documentation, and has delivered these services since 1990.

Geneva Software’s IT Service Management team members leverage industry best practices, tools, and methodologies. We continuously measure IT service management effectiveness by system availability, customer satisfaction, and customer retention. Geneva Software offers a wide spectrum of IT service support areas such as Help Desk, Professional Services, Enterprise Service Support, Training (live on-site, virtual, and self-paced), Curriculum Development, and Documentation. We have successfully customized, fully staffed, and delivered these service offerings to our clients since 1990 in domestic, government, and international environments.

Our goal is to enhance our customer’s effectiveness and increase productivity with our complete range of IT support services that can be offered autonomously or as an integral part of our technology offerings.

IT Help Desk Services

Tiers 1, 2 and 3
Desktop Support
Knowledge Management
Metrics and Reporting
Various Help Desk Platforms

Professional Services

Solutions Assessment
Benchmarking
Asset Inventory Management
Business Process Reengineering
Process Improvement
Project Management
Service Level Agreements

Enterprise Services

Incident Management
Problem Management
Change Management
Performance Management

Training & Documentation

System Training
End-User Training
Web-based training
Instructor-led Training
System Documentation
User Guides and Help Systems

Frequently Asked Questions

What IT support services does Geneva Software provide?

Tier 1, 2, and 3 help desk and desktop support, knowledge management, and metrics and reporting; professional services such as solutions assessment and process improvement; and enterprise services covering incident, problem, change, and performance management.

What training formats does Geneva Software offer?

Live on-site, virtual, and self-paced training, including system training, end-user training, web-based training, and instructor-led training, along with curriculum development, system documentation, user guides, and help systems.

Ready to modernize your mission?

We deliver innovative and cost effective technology solutions with an unwavering commitment to our clients, partners, and employees.