Job Responsibilities:

Using the ServiceNow tool, the MyData Forms Designer shall be responsible for providing support for forms design, publishing functions, and ensuring users have worldwide access to MyData Forms that meets their business needs. The MyData Forms Designer will be responsible for the full forms lifecycle and final quality assurance review after MyData Forms are published on various platforms. 

The full forms lifecycle includes:

• Initiating the forms process in the Business Matrix
• Gathering Requirements from Business Owners
• Designing the MyData forms in Service Now
• Unit testing of the MyData forms
• Peer reviews to validate testing
• Facilitating Business Owner’s reviews and incorporating modifications
• Final Publishing Certification and Approval of MyData Forms
• Forms Publication for user access
• Online Forms validation review

Additionally, the lifecycle will include, but is not limited to invoking appropriate regulations such as Section 508, utilizing Plain Language and Best Practices for Forms Design, and, formatting standards and SOPs as established by the client. The MyData Forms Designer works with the FAM and Information Collection Analysts to ensure the MyData Forms references are identified in the FAM where applicable and that collections are processed.  The MyData Forms Designer is also responsible for collaborating with the “information” owners to ensure their forms meets their business needs.  Further duties include collaboration with the Information Collections team where applicable, and assisting junior team members with forms design, publications, and issue resolution.

Required Skills and Experience include:

• Three (3) years of forms design and/or graphic design experience to include desktop publishing (such as Adobe) and Microsoft office
• Hands-on experience in forms development in new computing architectures and environments (e.g. Web and Dev)
• Experience in business application/forms design, development, installation, and modification in an online environment
• On-hand knowledge of ServiceNow or other forms/data applications
• Forms Designer and or graphic design experience to include desktop publishing (such as Adobe) and Microsoft office -- in combination with technical training in web design, desktop publishing, or any related forms technology

Required Education:

• An Associate’s Degree in Desktop Publishing, Information Technology, Computer Science, Business, or other related field.

Preferred Skills and Experience include:

• Experience using Adobe products such as Acrobat (incl. fillable MyData) Creative Cloud or Creative Suite (CC or CS), LiveCycle, ServiceNow, and/or Adobe Experience Manager (AEM)
• Experience using Microsoft SharePoint, ServiceNow, Cerenade , GIMP, and/or  Affinity for forms development
• Experience designing/producing web and print deliverables, such as web page layouts, graphics (web or print), MyData, flyers, infographics, menus, and/or product quick guides
• Experience designing workflows and/or workflow diagrams
• Ability to effectively communicate with the client and negotiate to obtain consensus on requirements for forms/MyData
• Experience working on-site in a government facility a plus

 Success Factors:

• Excellent written and verbal communication skills
• Dependable with the ability to learn quickly
• Experience with direct client interactions
• Able to work well individually and/or part of a team
• Attention to details and ability to deliver on schedule
• Work with the technical support team where applicable

Secret Security Clearance Required

EEO/AA/Veteran/Disability Employer

Job Responsibilities:

The MyData Technical Designer shall be responsible for providing technical and functional support for the forms team.  This includes assisting with MyData development lifecycle and publication to multiple platforms. Working with the client to collaborate with the technical arm of the office and to coordinate schedule and unscheduled maintenance, issue resolution, training and other support and services offered under the pre-established MOU.

The MyData Technical Designer shall also be responsible for ensuring users worldwide can access MyData and collaborating with MyData Designers for staging and scheduling the posting of MyData and communications. As a subject matter expert, the Technical Designer will ensure appropriate regulations such as Section 508, Plain Language, and Best Practices for Forms Design, formatting standards and SOP established by the client are applied to the forms. The Technical Designer will work with the FAM and Information Collection Analysts to ensure the MyData references are identified in the FAM where applicable and that collections are processed.  The MyData designer is also responsible for collaborating with the “information” owners to ensure their forms meets their business needs.  Further duties include collaboration with the Information Collections team where applicable, and assisting junior team members with forms design, publications, and issue resolution.

The  MyData Technical Designer shall be responsible for conducting final quality assurance review prior to publication to various platforms. The MyData Technical Designer should understand the technical aspects of designing forms and perform full development lifecycle for more complex MyData forms and business workflows.  This role serves as the technical point of contact of forms design for ServiceNow/MyData Forms

Required Skills and Experience include:

• Five (5) years of forms design and/or graphic design experience to include desktop publishing and Microsoft office is required.
• Experience in forms development in new computing architectures and environments (e.g. Web and Dev).
• Experience with creation of workflows and more complex forms components
• Experience in business application/forms design, development, installation, and modification in an online environment.
• Experience with ServiceNow or other forms/data applications
• Experience with forms design and/or graphic design experience to include desktop publishing (such as Adobe) and Microsoft office

Required Education:

• An Associate’s Degree in Desktop Publishing, Information Technology, Computer Science, Business, or other related field.

Preferred Skills and Experience include:

• Experience using Microsoft SharePoint, Service Now, Cerenade, GIMP, Affinity for forms development.
• Experience with e-MyData Enterprise Application (.net) – maintenance and upgrades, Wizard Design and MyData Designer Toolkits.
• Experience designing/producing web and print deliverables, such as web page layouts, graphics (web or print), flyers, infographics, menus, and/or product quick guides.
• Experience designing workflows and/or workflow diagrams.
• Ability to effectively communicate with the client and negotiate to obtain consensus on requirements for forms.
• Experience working on-site in a government facility.

Success Factors:

• Excellent written and verbal communication skills
• Dependable with the ability to learn quickly
• Experience with direct client interactions
• Able to work well individually and/or part of a team

Secret Security Clearance Required

EEO/AA/Veteran/Disability Employer